What are the steps?
- Open Knowledge base. With the search empty, Most consulted shows up to five published items with activity in your organization. Choose Week (last 7 days) or Month (last 30 days). Repeated openings by one person within a minute count once. Favorites and Recently opened keep their own filters.
- Create a base for a broad topic, such as Sales, and folders for smaller topics, such as Proposals.
- Use Organize content on an article to choose its base, folder and tags.
- Search by title or content and narrow the view by content type. Include your editable drafts when preparing new material.
What does it look like in practice?
- Example
Base: Customer success → Folder: Renewals → Tags: meeting, proposal. Save the guide you use most as a favorite.