Hour Package
We resolve it when you ask
≤ 15users
Up to about 15 users and stable HubSpot: Hour Package.
Who it is for: Up to about 15 users and a stable HubSpot
Let’s discuss your caseOperate · HubSpot support in Chile and Latin America
HubSpot support with written response times.
We resolve issues, improve your portal and tell you when something stops working. Choose the capacity you need: Hour Package, Managed HubSpot or Dedicated HubSpot.
- Respond · Written response times
- Notify · Automatic alerts
- Yours · Code and documentation
Three ways to support you
Which one fits you?
The plan is reviewed every quarter and you can move up or down without a penalty.
Managed HubSpot
We take care of it and notify you early
15–45users
15 to 45 users and demand that varies each month: Managed HubSpot.
Who it is for: 15 to 45 users and demand that changes month to month
Let’s discuss your caseDedicated HubSpot
A person in your operation, every day
40+users
Over 40 users, multiple brands or areas, or custom integrations: Dedicated HubSpot.
Who it is for: More than 40 users, multiple brands or custom integrations
Let’s discuss your caseWhat changes compared with ticket-based support
Comparison of Managed HubSpot and Dedicated HubSpot plans. Hour Package terms are in the matrix.
| What to compare | A provider that takes orders | Revenue Hub Latam |
|---|---|---|
| Diagnosing an issue | A provider that takes ordersQuoted separately | Revenue Hub LatamIncluded in the plan |
| An integration fails | A provider that takes ordersYou find out when sales drop | Revenue Hub LatamAutomatic alert and same-day notification |
| Response times | A provider that takes ordersWhenever possible | Revenue Hub LatamWritten into the contract |
| Hours | A provider that takes ordersA total at the end of the month | Revenue Hub LatamBalance and closing note every Friday |
| What is built | A provider that takes ordersStays with the provider | Revenue Hub LatamDocumented and in your name |
| A poorly defined request | A provider that takes ordersExecuted as requested | Revenue Hub LatamA Revenue Architect asks what it is for before building it |
What your week looks like
Managed HubSpot 30
Open channel · Mon–Fri · 9 to 18
Fixed windows Monday, Wednesday and Friday from 9 to 10; open channel from 9 to 18 every business day; asynchronous work in between; closing note and balance every Friday.
Dedicated HubSpot 2 h
Open channel · Mon–Fri · 9 to 18
Fixed block from 9 to 11 every day with the same person; open channel from 9 to 18; daily alert review; closing note every Friday; monthly clinic with leaders.
Sample schedule; we agree on the times with you.
Written guarantees, plan by plan
| What to compare | Hour Package | Managed HubSpot | Dedicated HubSpot |
|---|---|---|---|
| Promise | We resolve it when you ask | We take care of it and notify you early | A person in your operation, every day |
| Who it is for | Small businesses with stable HubSpot, up to 15 users, no custom integrations | Mid-sized, 15 to 45 active users, variable demand | Large, 40 to 80 active users, multiple brands or units, custom integrations |
| Who responds | On-duty team | Team led by a Revenue Architect | Named specialist with backup and Revenue Architect in committee |
| When | On request | 2 or 3 fixed 1-hour windows per week and Mon–Fri 9–18 channel | Fixed daily block of 2, 3 or 4 hours and Mon–Fri 9–18 channel |
| A critical issue stops sales | 48 h | 2 business hours | 2 business hours |
| Normal request | Based on remaining hours | Next business day | Same business day |
| Incident diagnosis | Deducted from balance | Included, no separate quote | Included, no separate quote |
| Silence alert | No | Automatic, weekly review | Automatic, daily review |
| Minor changes | Deducted from balance | 30 minutes per week by chat at no charge | Occasional overflow at no charge |
| Visible hours | Balance in FocusFlow | Balance, log, 80% alert, Friday note, monthly report by hour type | Same as Managed |
| Key metric reconciliation | No | Quarterly, in committee | Monthly, 3 to 5 management metrics |
| Documentation and ownership | Per job | Live inventory; code and keys in the client’s name | Same, plus a manual per business unit |
| Autonomy | No | Role-based permissions and a simple-change guide | Same, plus key-user training |
| Team usage | No | Monthly usage report per person | Same, plus a monthly clinic with business-line leaders |
| On-site sessions | Not available | Optional layer; agreed in the proposal | Optional layer; agreed in the proposal |
| Plan review | Not applicable | Quarterly committee, tier changes without penalty | Same |
| Hours per month | 8 to 16 | 20 · 30 · 40 | 42 · 63 · 84 |
Managed and Dedicated: 6-month minimum. Hour Packages: 8 to 16 prepaid hours, valid for 90 days.
Incident diagnosis is included, but a major repair is not: if the repair does not fit the plan, we quote it with a fixed scope.
Working with you, at your office
On-site sessions
Optional layer; agreed in the proposal
If you want us in your office, we add 2 on-site hours per week to Managed or Dedicated: we answer questions live, train key users and adjust what gets in the way. We record the date, topic and attendees of each session. Your management leads daily use.
Who works with you
Three fixed people know your account and answer for it. Behind them, a broad network of HubSpot specialists across Latin America supports delivery depending on the work. Based on demand and expertise, the core team or a named specialist takes the Managed or Dedicated role, always under the Revenue Architect’s guidance.
Core teamRoberto Guerra
Founder & Revenue Architect
More than 15 years in the field
Designs the CRM architecture, integrations and operation of each account. Makes sure we solve the problem, not just close the ticket.
Core teamJesús Ruiz
Senior RevOps Specialist
More than 8 years in RevOps
Technical and strategic. Builds the solutions and knows mid-size and large sales teams across industries.
Core teamBruno Henríquez
RevOps Specialist
3 years in RevOps
Technical specialist and daily support. The person you talk to most: takes your requests, solves them and keeps you posted.
- Specialist network
A broad network of HubSpot specialists
Across Latin America: integrations, data, marketing ops and development
They are available when the work calls for it, with a named user and the Revenue Architect’s guidance.
“Everything else has stayed exactly as you left it.”
CRM technical lead
B2B technology platform · Chile
What we promise and what depends on your team.
We design HubSpot to keep data entry to a minimum and automate what you currently do by hand. We deliver a usage report per person and train your key users. Your management leads daily use: no partner can replace that, and we prefer to tell you upfront rather than promise it.
Frequently asked questions
How much does it cost?
It depends on how many people use HubSpot, how many brands or departments you have and which integrations are in place. It is a fixed monthly fee that we give you in 30 minutes. The 10-hour HubSpot Diagnostic costs 30 UF plus VAT.
What happens if an integration fails?
An automatic alert tells us if a source goes 24 hours without bringing in records, we notify you the same day and diagnosis is included.
Do you charge for diagnosis?
Not in Managed or Dedicated. A major repair is quoted with a fixed scope.
Do hours roll over?
No. You see the balance weekly, we notify you at 80% and adjust the plan quarterly if there is too much or too little capacity.
Do you build integrations within the plan?
Yes, if they fit within the quarter. Otherwise, we quote them separately at a fixed price.
What is the minimum term?
6 months for Managed and Dedicated. The Hour Package is prepaid and lasts 90 days.
What happens if I want to leave?
Everything stays documented and in your name: inventory, code, keys and manuals.
Related guides
Support and operations
Let’s talk about your operation
Tell us what you need and we will arrange a 30-minute diagnostic.
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