Ask about written response times, what happens when something breaks, who owns the code and how you will see the hours. Also check their tier and accreditations in HubSpot's partner directory, client reviews and who will handle your account, by name. In Chile and Latin America there are dozens of partners: the tier tells you how much business they do with HubSpot, not how they will respond when something fails.
| Question | An answer that builds trust | Red flag |
|---|---|---|
| How fast do you respond? | Times by severity, in the contract | "We will look at it as soon as we can" |
| What if something breaks? | Alert, notice and diagnosis included | You find out when sales drop |
| Who owns the code? | You do: repository, keys and manual | It runs on their servers, never handed over |
| How do I see the hours? | Balance and log every week | A total at the end of the month |
| Who handles my account? | Named people and a backup | A different ticket every time |
| What if I leave? | Inventory and access in your name | Nobody knows what exists |
Since July 2026, HubSpot's Solutions Partner Program has five tiers: Solutions Partner, Gold, Platinum, Diamond and Elite. Partners move up with points that come from the revenue they sell and manage in HubSpot and, at the highest tiers, from how much of that revenue is kept over time.
The tier speaks to volume and permanence, not to response times, technical quality or documentation. Accreditations give a more specific signal: HubSpot grants them to Platinum partners or above in areas such as CRM implementation, onboarding, custom integrations or data migration, and reviews them every two years.
In HubSpot's Solutions Directory, which can be filtered by service, industry and country. Each profile shows the tier, ratings, languages, accreditations, certifications, services and the industries it works in. Reviews can only be left by clients logged in to HubSpot, and partners cannot pay for them.
Use it to build a shortlist, not to decide. Then ask for references in your industry, talk to the people who will handle your account and ask for an example of what they deliver: an inventory, a manual or a weekly closing note.
The ones that show how the relationship will work when something goes wrong. Ask for them in writing and compare the answers side by side:
Being quoted before the problem is understood, no response times but "best effort", integrations that will run on the provider's servers without the code being handed over, or nobody able to tell you by name who will handle your account.
Also a proposal that promises results that depend on your team, such as everyone using the CRM, or sales figures without explaining how they will be measured. A good partner tells you what they control and what depends on you. In Chile and Latin America, that clarity is worth more than the directory tier.
From the need to the contract, without depending on a demo.
Implement, integrate an ERP, clean up an inherited portal or run it every month. Each need calls for different capabilities.
In HubSpot's Solutions Directory, filter by country and service, and check accreditations, languages and reviews.
Talk to a client similar to your company: what they received, how the partner responded when something failed and what was left documented.
Response times, alerts, diagnosis, code, hours and people. Compare the answers side by side.
An inventory, a manual or an hours report, without other clients' data. What they show you is what you will get.
What happens to the code, keys, documentation and access if you decide to change tomorrow.
You get a quote before the problem is understood.
There are no response times, only "best effort".
Integrations run on their servers, and the code is never handed over.
Nobody can tell you by name who will handle your account.
They are tiers of HubSpot's partner program. They are earned with revenue sold and managed in HubSpot and, at the highest tiers, with how long that revenue stays. They indicate volume, not response times.
Recognition HubSpot grants to Platinum partners or above in a specific area, such as CRM implementation or data migration. It is reviewed every two years and lost if the partner drops below Platinum.
Size matters less than who will handle your account. Ask about the people, by name, their backup and how many accounts each one handles.
Ask whether the partner buys in your name or refers you to HubSpot, and compare with the list price HubSpot publishes. A partner's value should be in choosing hubs and seats well, not in a markup.
On the partner's profile in HubSpot's Solutions Directory: only clients logged in to HubSpot can leave them and partners cannot pay for them. Complement them with a reference from your industry.
Response times by severity, what is included and what gets quoted, how hours are reported, who owns what is built and what happens to access and documentation if you end the relationship.
Revenue Hub Latam is a HubSpot Platinum partner in Santiago. We answer these questions in writing: response times in the contract, an alert if something breaks, code and keys in your name, hours visible every week and a named team that knows your portal.
HubSpot Platinum partner in Chile: we implement, integrate and run HubSpot with written guarantees.
Meet Revenue Hub LatamWritten response times, diagnosis included and hours visible every week.
See operations plansAn orderly handover in 30 days, without stopping your operation.
See the handoverThe guarantees that apply
Signed response times: 2 business hours for critical issues and incident diagnosis included.
An automatic alert tells you if an integration or form stops bringing in data. You hear it from us first.
We check the numbers your management uses against the records, with definitions and sources documented.
Workflows, integrations, code and keys documented and in your name. If you change partners, you lose nothing.
We put them in writing because they are what we control.
Designs the CRM architecture, integrations and operation of each account. He writes these guides from what he sees every week in HubSpot portals of B2B companies across Chile and Latin America.
Meet the teamWe review one concrete problem, its impact and your starting point. No demo and no access to your CRM.
